• 403 Forbidden: Access is Denied Error after applying a CU or Upgrading
    DescriptionAfter applying the latest CU to 9.1SP1 or upgrading to 9.1 SP2, users can encounter a 403 Forbidden: Access is Denied error in various areas throughout the product. CauseThe issue is caused by a fix implemented in an earlier 9.1SP1 CU and 9.1 SP2. This fix implemented a security ...

  • Access to the Path Error
    DescriptionWhen uploading or overwriting DMS documents or library items, are you experiencing an “Access to the path is denied” error? No need to worry, this is a fairly common error that is usually seen after a new site installation, a site migration, or a new server.  ResolutionThis error...

  • Accessing the workarea in a multisite environment
    DescriptionBest practice for accessing the workarea in a multisite environment.  ResolutionWhen working in a multisite environment, the best practice is to log into a specific site's workarea to make changes, rather than logging into the root site to make changes in a sub site.For example, ...

  • Adaptive Image minimum size
    DescriptionWhat is the minimum file size required for Adaptive Image resizing to occur? ResolutionFiles less than 80 Kb are not resized.  

  • Add button position makes it difficult to add the new node
    DescriptionWhen you add a taxonomy node while in content edit mode, the Add button position is static, which makes it difficult to add the new node to the correct parent taxonomy node if you have to scroll down. ResolutionThis issue was identified and will be addressed in a future release...

  • Alerting the default sort order of workarea listings
    DescriptionWithin version 9.0 series a field was added to the workarea to alter the default sort order of items within the workarea. This option is not present within older versions of the product.ResolutionThe following two keys can be used to alter the field that is  determining the sorting as...

  • Alias in Multisite
    DescriptionUsing Aliases in Multisite ResolutionLet’s say you have site 1, site 1a, site 1b, and so on set up on your server.  You would like to have an alias for site 1b that only site 1b can get you then it needs to be set up under site 1b site folder.  If you want a link that all sites s...

  • Appending Queries to Aliases Ending in a Slash
    DescriptionWhen you use the Append option with aliases, the slash (/) must present at the end of the alias or the query will not be read.For example, if you have the following values:Site URL: www.ektron.comAlias: EktronQuery String: '?type=123'The URL www.ektron.com/Ektron?type=123 w...

  • Argument 'Index' is not a valid value
    DescriptionAn error occurred ( Argument 'Index' is not a valid value ) when viewing Reports > Contents > Approvals , or when published content was submitted to an approval chain. CauseThe database incorrectly viewed submitted content as archived content. ResolutionMake the f...

  • Automatic taxonomy aliases are not working; too many characters.
    DescriptionAutomatic taxonomy aliases are not working. CauseThe alias name length may have exceeded 250 characters.The system warns you and prevents you from manually creating an alias with more than 250 characters. However, if you have an automatic taxonomy alias rule in effect and you have mul...

  • Bad Link Report - Links on Templates not Excluded from Bad Link Reports
    DescriptionThe bad link report has functionality which allows you to exclude templates from being included in the report's results. It does not however exclude templates added in the workarea's template configuration settings.  ekbadlinkrpt.excludes ResolutionIn order to have templates not ...

  • Blank Report Drop Down
    DescriptionWhen accessing a form report in the workarea, the drop down list is blank. As demonstrated in this screen shot.   Resolution In the web.config file, search for the following section: <!-- SSL Server configuration --> <add key=" ek_UseSSL " value="false&...

  • Business Analytics UpdateReportData Failure Error
    DescriptionAfter upgrading, you're suddenly seeing the following error message generating constantly in your Event Viewer: Message: Exception thrown from: /WorkArea/Analytics /tracking/cmsAnalyticsTracker.ashx Business Analytics UpdateReportData Failed (see the Windows event log for details) at ...

  • Canadian Calendar Event Dates
    DescriptionCalender events in Canadian English have an incorrect date format. The Canadian date format should be dd/mm/yyyy. Currently, it is mm/dd/yyyy.  ResolutionTo fix this for Windows Server 2008r2, alter the file located at \Workarea\FrameworkUI\js\jQuery\Plugins\globinfo . An examp...

  • Cannot export report from Ektron
    DescriptionCannot export report from EktronCauseYou can successfully run a content report. But, you cannot export it from Ektron. ResolutionMake sure the IIS app_pool identity has full rights to the website root folder and the C:\Program Files (x86)\Ektron folder. We recommend setting the I...

  • Captcha Image is Not Displaying When A User Is Not Logged In
    DescriptionThe Captcha Image on the templated captcha control does not display when the user is not logged in.   CauseThere is an issue in code with authentication for the page. ResolutionThis issue is resolved in 9.1 versions and up. If you are unable to upgrade, use the workaround li...

  • Changing URL Aliasing Cache Settings
    DescriptionEktron normally recommends leaving on URL Aliasing Caching for performance reasons, but it is possible to reduce or turn it off if necessary in version 9 and up. ResolutionReducing or Lengthening Cache DurationOpen ~\app_code\cscode\httpmodules\urlaliasingmodule.csNavigate to lin...

  • CMS Users Cannot Search for Groups or Users in the Folder Permissions Screen
    DescriptionUsers that are not CMS administrators are unable to use the Workarea search to find groups or users in the folder permissions section. However, these users can manually browse the list of groups and users and make assignments that way with no issue.The following error appears after se...

  • Collection is not loading
    DescriptionCollection is not working or loading correctly. CauseIf a collection does not load correctly, it may be because a piece of content is in a checked out status. ResolutionUse the following query to list the content that is part of the collection. Update the nav_id value to be ...

  • Compilation Error in MS Visual Studio 2012 when using Ektron CMS400 Version 8.7 and older
    DescriptionIf you are using MS VS 2012 and a version of Ektron CMS older than 8.7 SP2 you may experience this error:------------------------------------------------------------------------------------------------------------- Compilation ErrorDescription:       An error occurred during the compi...

  • Content not checking in using the Workarea
    DescriptionThere are rare occasions when you cannot check in content using the Workarea. For example, one user who is not available may have left content checked out but another user cannot check it back in. ResolutionWhen a content item cannot be checked back in using the Workarea, use the...

  • Content not Inheriting Folder Aliases
    DescriptionYou applied a new automatic folder alias to a folder. When you view a content item's properties, you notice that the  folder alias is not inherited. ResolutionTo get existing content to inherit a new folder alias, republish the content. New content items automatically inherit ali...

  • ContentTaxonomyCriteria did not display items that are not in the A status
    DescriptionWhen you use ContentTaxonomyCriteria, previously published content items that are not yet in the Approved (A) status are not displayed. ResolutionThis issue is fixed in 9.1 SP1 and later.

  • Copy, Cut, and Paste options not available in eWebEdit400
    DescriptionThe copy, cut, and paste options do not work when editing in Firefox or Chrome in eWebEdit400. If you highlight text and right click, the copy, and cut options are grayed out.If you try to paste using the right click menu, a popup states Use Ctrl/v instead .    ResolutionIn later...

  • Create an Automatic Alias
    DescriptionThis article covers how to create an automatic folder or taxonomy alias? ResolutionTurn on Taxonomy or Folder Aliasing the workarea. Navigate to Settings > Configuration > URL Aliasing > Settings.Check off either folder or taxonomyAdd a alias rule. Navigate to Settings &...

  • Customizing the Table with Totals Report
    DescriptionIf an HTML form is set to store data in the database, you can run a report that displays the submitted data. To do so, navigate to the form and click View Reports.One standard report format is "Table with Totals." This article explains how to customize that format. Reso...

  • DMS document titles updating automatically in versions of 9.2
    Description When overwriting documents the title of the DMS document may be overwritten with the files physical name. If not caught before publishing or submitting content this may result in difficulty finding the item. Resolution This behavior was patched in cumulative update 10 ...

  • DMS vs Library: What's the difference?
    DescriptionWhat's the difference between uploading an asset into the library or DMS?You are not sure whether to use the Library or the Document Management System (DMS) to get a particular asset (like a PDF) to display in a window or prompt a download. ResolutionThe Workarea is designed to d...

  • Edit List Button Missing in URL Redirects Window
    DescriptionIf there are no redirects for the default site, but there are redirects for multi-sites, the "Edit List" button is missing from the toolbar of the URL Aliasing Redirects screen (see screenshot below). Normally, the button is next to the "Add Redirect" button. ...

  • Ektron Diagnostic Map Utility - Resource Strings Error
    DescriptionWhen you click on one of the server icons in the Ektron Diagnostic Map Utility, you get the following error:System.TimeoutException: [HttpRequestTimedOutWithoutDetail] Arguments: https://"SITE URL"/WorkArea/webservices/diagnostic.svc Debugging resource strings are unavailabl...