• Differences between CMS and Membership users
    DescriptionAccess to the Ektron site is handled through the implementation of CMS and Membership users. Below is brief list of differences between our two types of users. More information on both CMS users and Membership users can be found within the documentation appropriate for your version of...

  • Error occurs when you add userdata with same display name or username as a deleted user
    DescriptionUsing the API, when you add membership users (with the same username and display name) that were previoulsy deleted from the CMS, an error occurs. Resolution<%@ Page Language="C#" %> <!DOCTYPE html> <script runat="server"> protected void uxSu...

  • How to manually unlock a user's account and update passwords
    DescriptionA user's account is locked, or a user's password needs to be manually updated. CauseToo many login attempts can lock a user's account. ResolutionNote: If AD (Active Directory) is used on the site, the password is updated through AD as opposed to the Workarea. The account wou...

  • How to update a membership user account to become a CMS user account
    DescriptionCan existing Membership users be converted into CMS users? What's the best way to accomplish that? ResolutionThe simple answer here is that no, membership users cannot be converted into CMS users. The reasoning behind this is that the CMS treats both groups very differently in te...

  • User added with unexpected user type when using Active Directory.
    DescriptionWhen a user is added in to the CMS for the first time via Active Directory Integration, the user is not added as CMS/Membership user respectively. CauseLikely reasons for this problem are:Incorrect CMS default configuration.Incorrect setting in the Login Server Control.Incorrect ...

  • User custom property values not retrieving in different languages
    DescriptionThe article explains why, in some instances, there is an issue with retrieving the value of a user custom property when using multiple languages. CauseThis occurs because the user custom property is not language-agnostic at this time. The property changes language based on the la...

  • Workarea users logged off
    DescriptionUsers are automatically logged out of the Workarea. CauseThe ECM cookie is set to immediately expire. ResolutionDownload and install the latest site update for version 9.00 SP2, or apply version 9.10 SP1.