• Clicking a community user or group displays 'Resource not found'
    DescriptionCommunity search results (and other server controls, such as CommunityGroupBrowser) use the TemplateGroupProfile and TemplateUserProfile properties to form quicklinks. In Release 7.6.6, these properties expected the templates to be relative to the currentfolder. But, in later versions...

  • Finding the Message Queue on your Server for Web Alerts
    DescriptionIn configuring web alerts users are asked to make sure that the message queue is installed and running as a component.  The information from our Product Documentation and MSDN has been compiled here to help point you in the right direction. ResolutionIn the Product Documentation ...

  • How to troubleshoot the Ektron Notification Service
    DescriptionThis KB article shows how to troubleshoot issues with the notification services, and emails not being sent out.While this post is designed to cover aspects of the Notification Service, if you are looking to go over notification emails, see Troubleshooting System Notification Emails ...

  • HTML form emails being sent with no values from the form
    DescriptionWhen a visitor submits an HTML form, an email is sent to the desired users. But the email contains little or no information from the submitted HTML form. CauseIn some later versions of Ektron, if there is a preamble field in the form's mail properties that retrieves information f...

  • Invalid Object name: ActivityPublishTargetQueue Error During Upgrade
    DescriptionThis error message appears during the database upgrade process:                                                         While one may be able to bypass the error by pressing "Ok", after the upgrade finishes, there may be certain odd behaviors like the images inside of the Up...

  • Troubleshooting System Notification Emails
    DescriptionThis article goes over some common troubleshooting steps to make sure system emails are working successfully.Note: This is used for the System Notification functionality NOT the Notification Service ResolutionVerify Settings in the web.config file  Open the web.config file in you...