• A License Violation Has Occured Error and Potential Fixes
    DescriptionAfter entering our recently issued license keys we are receiving a license violation error."A license violation has occurred" ResolutionTypically, log in errors like this can be related to the license cache not updating as it should.Before running through the steps, ple...

  • Accessing Ektron License Keys
    Description This article contains information on how to retrieve Ektron License Keys Resolution We have changed the delivery process for licenses and will be moving away from the Ektron Customer Portal. Below are instructions on how customers can access their license keys. When vi...

  • How to Generate License Keys
    DescriptionHow to generate your Ektron license keysResolution Go to and log in to the portal using your username and password. The login box is in the upper right corner. If you have trouble logging in to the Portal, email support@ektron.com so we can assist you.   Click the Account tab. A dr...

  • How To Install License Keys
    DescriptionYou received new license keys from Ektron Licensing or Ektron Support. This article explains how to enter them into your workarea to allow you to continue using the CMS. ResolutionHere's the procedure for adding license keys to your Workarea.From the Workarea, navigate to Setting...

  • License key has been modified error
    DescriptionWhen you update a license key, the following error occurs:  Your license key has been modified in a manner\nthat will prevent the editor from functioning.\nYour setup will not be updated. ResolutionThis error can occur when an invalid license key is entered, or there is a formatt...

  • License Key Module and Version Descriptions
    DescriptionBelow is a description of the various modules and versions one may find in Ektron license keys. ResolutionVersions and Modules eWebEditPro Keys   How to identify keys: No "(cms xy )" in key like in CMS keys.Possible key endings: -18, -2, -3, -4, -5          ...

  • License Requests
    DescriptionHere are some things to know for the licensing process.License keys are version specific. If your license key ends with-8 (this applies to all 8.x.x versions)-76 (this applies to all 7.6.x versions)-7 (this applies to all 7.x.x versions prior to 7.6)License key modifiers allow certain...

  • Where are my version 9 license keys?
    DescriptionYou just upgraded to Ektron 9.00 or 9.10, and now you are unsure if you need new license keys. ResolutionIf you upgraded from an Ektron 7.60 or earlier, then yes, you need new licenses. Contact the license team atlicense@ektron.com.If you upgraded from any Ektron version 8 produc...