• 0x80040707 Description:DLL function call crashed:ISRT._RegQueryKeyValue
    DescriptionWhen trying to run the Ektron Setup Installer some users report getting the following error: 0x80040707 Description:DLL function call crashed:ISRT._RegQueryKeyValue The setup then terminates. CauseTypically, the problem is caused by a missing or invalid path in the Windows ...

  • 9.10 Site Installer Issue; Database Install Options Presented in Site Upgrade
    DescriptionIf you back out of a database upgrade, then choose site upgrade, the following error occurs:WARNING! If you have not upgraded your site files, please run the CMS400 Upgrade before running the Database Upgrade.The installer then provides database installation options that you do not wa...

  • Accessing Ektron Product Downloads
    Description This article contains information on how to retrieve Ektron Product Downloads Resolution We have changed the delivery process for Ektron product downloads and will be moving away from the Ektron Customer Portal. Below are instructions on how customers can access the do...

  • Cloud Deployment Compilation Errors
    DescriptionIf you compile a min site in VS, compilation errors may appear from the cloud deployment files, CloudDeploymentWizard.aspx.cs and AmazonDeploymentWizard.ascx.cs . ResolutionIf you are not using the cloud deployment files, you can delete them without consequence.You also can e...

  • Could not load file or assembly 'Ektron.Cms.Framework.UI.Views'
    DescriptionYou received the error "Could not load file or assembly 'Ektron.Cms.Framework.UI.Views' or one of its dependencies." upon upgrading. ResolutionUpon upgrading from Release 8.5 RC 1 or RC 2 to 8.5. you see the following error: Could not load file or assembly 'Ektron.Cms.F...

  • Ektron 3-Tier Upgrade Process
    DescriptionThis aricle explains how to upgrade a 3-tier configuration from Ektron 9.00 SP2 to Ektron 9.10. ResolutionUpgrade the Middle Tier as documented in Upgrading to Ektron Version Ektron 9.10 .Update the Presentation Tier with all files from C:\Program Files (x86)\Ektron\CMS4...

  • Error Number: 0x80004005 Setup Will Now Terminate
    DescriptionSome customers have run into a very cryptic error message when trying to install Ektron 8.02 series of the product. The error message is below. ResolutionIf you are connecting through RDP (Remote Desktop Protocol) to run the upgrade or installation with the color set to 8 bit the...

  • Error when applying a CU or SP upgrade
    DescriptionWhen applying a CU or SP upgrade to a site an error box pops up stating "There is already an object named (object name) in the database" ResolutionOften times, this is due to the database user not having proper permissions set. To resolve please do the following:1. Veri...

  • Error when install or uninstall an Ektron applcation
    DescriptionUnable to install and/or uninstall an Ektron applcation because the Windows Installer files that are on your hard disk are damaged or are missing. ResolutionWhen you try to install and/or uninstall an Ektron application on Windows XP or Windows Server 2003, you may receive the fo...

  • ERROR: 0x80040707 DLL function call crashed: ISRT._RegQueryKeyValue
    DescriptionAfter performing an upgrade/installation of the CMS, you're seeing the following error: "DLL function call crashed: ISRT._RegQueryKeyValue"Typically the error appears during the installation process during the "site files" portion.                                  ...

  • Error: ASP Not Installed
    DescriptionDuring the Ektron base install process, if you get an error message noting that ASP is not installed, perform the steps in the solution to activate ASP. ResolutionGo to Start > Control Panel > Programs > Programs and Features > Add/Remove Programs .Click Turn ...

  • Experiencing issues with customizations after upgrading or moving servers
    DescriptionIf you are experiencing issues with site customizations after upgrading your site or moving it to a new server. There are some things to consider taking note of before you doing so. Some of the common customizations include: dll's Class files Templates or user controls using custom k...

  • How to Create a Min Site for Testing
    DescriptionA Min Site is used to test an issue to determine the context in which it is occurring. It is one of the ways to narrow down an issue, to see where it could be coming from. Often, you can create a min site and use the original site's database to see where the issue appears, such as in ...

  • How to create a new IIS test Site.
    DescriptionThis KB article shows how to create a new IIS site for testing and then link it to your current site files without affecting the running site. ResolutionOpen the IIS Manager from Start > Control Panel / Administrative Tools / IIS Manager .Add the website. Expand the tr...

  • How to install CUs (Cumulative Updates)
    Description If you were advised to install a cumulative update (CU) as part of the support process, follow the steps and precautions in the Solution. NOTE: CUs have 3 categories in the downloads section of the Ektron portal, including Site Updates, Service Updates, and Server and Utility Up...

  • How To Perform a Server Migration
    DescriptionThe time has come to migrate your environment to a different server but you're not entirely sure how to pull that off successfully. Resolution Install the CMS base on the new server. Access the download file from the Customer Portal via  /Downloads/. If you need a download link ...

  • How to upgrade the Ektron CMS with a Service Pack (SP)
    Description If you were advised to install the latest service pack (SP) as part of the support process, follow the steps and precautions in the Solution. Resolution If a service pack was released for your CMS version, you should take the following precautions. Create a backup of your...

  • Important WURFL Licensing Update for Ektron deployments
    DescriptionThe Ektron CMS400.net product line (beginning with version 8.02 and including subsequent releases), includes an add-on service for detecting Mobile devices and delivering device-optimized experiences through a data repository that has changed its licensing model.  This data repository...

  • SP CU and Hotfix Info
      Ektron’s policy concerning requests for Hotfixes or Cumulative Updates (CUs) is as follows. Customers are required to update to the most recent release within their version to receive a CU or Hotfix for the version requested. For example if you are on version 8.7 SP1, an update to SP2 would ...

  • System Requirements
    DescriptionWhat are the server requirements for Ektron, Solr, and Microsoft Search Server?ResolutionEktron and Solr System Requirements http://www.ektron.com/Documentation/System-Requirements/ Microsoft Search Server Requirements https://technet.microsoft.com/en-us/library/bb905370(v=office....

  • Unable to access or use service or webservice files after an install, upgrade, or applying a service pack
    DescriptionAfter you upgrade or apply a Service Pack, you may be unable to access asmx, svc, and wcf service files located in the /Workarea/WebServices and /Workarea/Services/ folders, or anything referencing the /workarea/servercontrolws.asmx file. The following error indicates that acces...

  • Upgrading Ektron causes long install times
    DescriptionThe Ektron installer hangs at the point where it copies the WindowsService40 folder because there are numerous large files in the directory. ResolutionA feature will be implemented in a future release to clean up the EktronWindowService40 folder. In the meantime, the following ca...

  • Upgrading the Ektron Windows Service
    DescriptionCertain issues may be resolved by upgrading the Ektron Windows Service, to take advantage of recent enhancements. The need to upgrade is most frequently associated with eSync issues. ResolutionFollow these steps on all servers in the eSync configuration. 1. Get the latest base in...

  • UTC Converter Error when upgrading to 9.2: UTC Conversion failed
    DescriptionIn some cases the UTC Converter will timeout when upgrading a database to 9.2 and it gives the error "UTC Conversion Failed." Here are the steps to resolve that.Resolution Back up the database before proceeding. Locate the following path on the Ektron Server “C:\Program File...

  • Windows permissions error when installing Ektron
    DescriptionWhen installing the product you may get an error message stating you do not have permission to perform the current action on windows ResolutionWhen running any of the Ektron installers, please right click and run as admin to ensure the installation completes successfully.