• 'Caller was not authenticated by service' error during sync after disabling TLS 1.0
    DescriptionIf you are receiving the below error during eSync check to see if TLS 1.0 is disabled on the server. The caller was not authenticated by the service. Error executing strategy 'OnAfterESyncRunErrorFromPeer' remotely. Type 'System.ServiceModel.Channels.ReceivedFault' in Assembly 'Sys...

  • .1 Duplicate File Issue
    Description.1 duplicate files in either assets, private asset, uploaded images, uploaded files, or templates caused by esync. ResolutionThe short term fix to correcting the .1 duplicate file issue is to delete the .1 and delete the respective knowledge files.If you do not know how to find o...

  • Aliases and eSync
    DescriptionWhat alias information moves over during a sync with the 9.X branch of the product?ResolutionAuto Aliases With the 9.X branch of the Ektron product, auto-aliases are regenerated during the sync process. This may cause temporary 404 responses on web pages. As such, it's recommended to ...

  • Assets not syncing over, eSync knowledge files, WSRM: Identifier error
    DescriptionAssets, private assets, uploaded files, uploaded images, or templates are out of sync, not syncing to/from servers, or load balancing correctly. ResolutionIf assets, private assets, uploaded files, uploaded images, or templates are not syncing properly, have .1 duplicates, or are...

  • Auto Aliases not Working after Syncing
    DescriptionWhen a database sync is performed, an alias regeneration process is initiated on the receiving server. If the aliases are not regenerating, an update may fix your issue. ResolutionThe below issues are documented for 9.1SP2 and previous versions in the version 9 branch. To address thes...

  • Batch Write Failure Error: Replica with the specified key was not found
    DescriptionEsync may experience batch write failures when syncing databases. If that occurs you will see an error similar to the following.Sync (Regular Profile) Errored Out, Error: Ektron.DbSync.Core.RemoteDatabaseSyncException: Database Sync has failed on the remote EWS due to error 'Microsoft...

  • Cannot swallow exceptions for methods with non-null return type
    DescriptioneSync fails when the Ektron Windows Service does not start correctly.  Debugging shows an exception reading "Service will retry has error System.InvalidOperationException: Cannot swallow exceptions for methods with non-null return type". ResolutioneSync or other service...

  • Clear Akami cache after Sync
    DescriptionYou should purge content on Akami CDN after Sync. ResolutionThis documentation should work the same for eSync Strategies because we have CMS Extension described in the following link. http://documentation.ektron.com/cms400/v9.00/Reference/Web/Developer/extension.htmYou should use...

  • Cloud knowledge files
    DescriptionWhere are the cloud management knowledge files ResolutionThe cloud knowledge files are located on the local serverThe amazon knowledge files are located on the sync folder called sitename.s3.amazonaws.com, for example c:\sync\Randyv87sp2engtest.s3.amazonaws.com. The knowledge fil...

  • Common eSync issues caused by incorrect certificates
    DescriptionThe following errors are caused by missing or incorrectly applied certificates.Click on sync profile and the Uh ohh error appears. Cryptography error : Exception Details: System.Security.Cryptography.CryptographicException:  The parameter is incorrect.   Sync ge...

  • Compatibility Issues With Disabling TLS 1.0
    DescriptionWhen disabling TLS 1.0 some functionality does not work, including esync.ResolutionUpdate: 5/17/2017 Version 9.2 also has this fix so you can go directly to that version instead of 9.1SP3. Update: 4/22/2016 Engineering has added this fix in 9.1 SP3. Please upgrade to this version to b...

  • Conflict Resolution Policy
    DescriptionWhat is the Conflict Resolution policy and how does it work? ResolutionThe conflict resolution policy is applied when a file on both sides of the sync relationship was updated between syncs. For example, there is an hourly sync. A sync occurred at 10:00 AM and completed shortly t...

  • Content Not Transferring After Initial Sync using Multisite
    DescriptionWhen setting up a sync relationship between two servers that have multisite, a site dropdown option becomes available that is not present without multisite. This site dropdown can be the difference between content moving or not. ResolutionFor the first sync which creates a sync relati...

  • Ektron L4 log - What is it used for?
    DescriptionWhat is the Ektron L4 log in the Event Viewer > Application and Services Logs used for? ResolutionThe Ektron L4 log is a good log to check if you're attempting the following:Want to know if the Ektron Windows Service is startedGenerating certificates and the site, or multiple ...

  • Ektron Window Service 9.1SP3 causes older certificate versions to be invalid
    DescriptionUsing the 9.1SP3 base installer to update an EktronWindowService from 9.X to 9.1Sp3, causes the certificates to be invalid. This may result various errors as seen in this article: /KB/10498/  ResolutionAs a work around, in the Ektron.ASM.EktronServices40.exe.config, find these th...

  • Ektron Windows Service Error Logging
    DescriptionBelow are the steps to enable Ektron Windows Service logging.Resolution8.0 - 8.02SP5 Edit the following file: C:\Program Files (x86)\Ektron\EktronWindowsService30\Ektron.ASM.EktronServices30.exe.config. Change DebugEnabled to 1.  Open Windows Services. Stop and start the Ektron Windo...

  • Ektron Windows Service Will Not Start
    DescriptionThe Ektron Windows Service (EWS) has been running without problem but suddenly eSync will not run, and it is soon discovered that the EWS is not starting. CauseThe EktronL4 event log has reached the maximum log size and its properties have been set to Do not overwrite events (Cle...

  • Ektron Windows Service: is it really started?
    DescriptionHaving a fully started Ektron Windows Service helps ensure that your CMS is functioning properly. In some cases the Ektron Windows Service shows as started in the Windows Services window but is actually not fully started. Here is how to confirm that it is fully started and what to do ...

  • Error syncing custom tables: "Table '' specified in the current sync scope does NOT exist"
    DescriptionSyncing custom tables requires that sync tables are set up properly. In some cases, the sync data needs to be reset to allow that.Resolution Remove the custom table option from the sync profile, then do a sync to confirm that the error goes away.  Remove the custom table from the Mana...

  • Error: A newer patch update has already been installed
    DescriptionWhen you try to install Service Update 9.00 SP2, an error occurs: A newer patch update has already been installed on this CMS400 site.  The patch will now close... CauseThe value of InstallVersion in Ektron.ASM.EktronServices40.exe.config is missing 0 in front of the .2. mak...

  • eSync Certificates - Errors, Information, and Verfication
    DescriptionEktron's eSync security certificates are used to ensure secured communication between servers. Here is more information for troubleshooting, generating, and verifying security certificates.  They're tied to server hardware, server hostname, and IP address. If any of these settings wer...

  • Esync error Root Element is missing
    DescriptionEsync errors out with Root Element is missing CauseThe most common cause of this issue is that the hard drive partition has run out of hard drive space.  This causes the serverinfo.xml or serverinfo85.xml file to end up blank as there is no more hard drive space to save updates t...

  • eSync error: hexadecimal value 0x00
    DescriptionThe following error occurred during eSync: " '.', hexadecimal value 0x00, is an invalid character. Line 1, position 1."CauseThe ServerInfo85.xml  file at either end of the Sync-relationship is blank. ResolutionThe ServerInfo85.xml file must contain proper XML before i...

  • eSync error: Unexpected end of file while parsing Name has occurred
    DescriptionWhen you try to run an eSync profile, the following error occurs just after the Synchronization initialization phase:Unexpected end of file while parsing Name has occurred. Line 50, position 9.Synchronization Was Canceled CauseWhen you execute an eSync profile, information from a...

  • eSync fills hard drive space
    DescriptioneSync fills up your c:\ drive. CauseThis is caused by .tmp files being put in the c:\windows\temp drive when eSync is looking at the knowledge files for your assets, private assets, uploaded files, uploaded images, and asset library. eSync does the following: Gets a copy of t...

  • esync Invalid Scope Id
    DescriptionWhen you try a sync, you may get an error like the following:Invalid scopeId 339435-xxxx-xxx-xxx-xxxxx Local Exception:Remote Exception. CauseThe database was backed up and to another server then eSync was run. The databases have the same id than thus the Microsoft sync framewor...

  • eSync logging
    DescriptionThere are a few places and ways to gather eSync logs. Read below to learn different ways of setting up eSync logging.ResolutionSync framework trace logs These logs are useful for gaining extra information during eSync errors, such as System.Exception. This is a much higher level of lo...

  • eSync MessageSecurityException: An unsecured or incorrectly secured fault was received from the other party.
    DescriptionWhen performing an eSync, this error appears in the dialog. MessageSecurityException: An unsecured or incorrectly secured fault was received from the other party. It appears in the AllowInitialSync in the stack trace.CauseThis issue is due to incorrect certificates or incorrect encode...

  • eSync profile Paused and now I see an odd Schedule date
    DescriptionA paused sync shows a Schedule of "1/1/0001  12:00:00 AM."   Cause"1/1/0001 12:00:00 AM" shows sometimes when the eSync Profile has been paused. Normally, it looks like this:  ResolutionIf you paused an eSync profile and the Schedule shows "1/1/0001 ...

  • Esync setup error message
    DescriptionWhen setting up Esync, you receive the error "specified network password is not correct."CauseThe Application Identity Pool in IIS is not using the Network Service. Resolution Open IIS. Navigate to Application Pools. Click on the default website. Click Advanced Settings...