• Content not automatically publishing/archiving at start/end dates
    Description In 9.2 and 9.2SP1, the Ektron Windows Service will not execute publish and archive actions at the scheduled times. Resolution This can be resolved by updating to 9.2 SP1 Service CU 1 or higher. EKTR-168 Downloads

  • Adaptive Images not Updating when Original Image is Modified
    If the original uploaded image is modified in a system set up for adaptive imaging, the associated adaptive images are not updated to reflect that update. Resolution Upgrade to 9.1SP1 or remove the ancillary images created for the original uploaded image. The latter wi...

  • Adding Library File Type Throws Error
    When adding a library type in the cms, you are presented with an error message if the type is not whitelisted in the web.config. Resolution You edit the library file types and are presented with an error. Not having the file extension whitelisted in the web.config. Open t...

  • Alias Already Exists Error
    DescriptionWhile creating content and attempting to add a manual alias, the error message below appears. The error prevents you from saving or publishing the content.  CauseThe manual alias already exists in the CMS. ResolutionUpdate the existing content and change its manual alias. Or...

  • Aliases for Archived Content Not Removed
    What happens to url aliases associated with a content item when it is archived? Resolution When archiving a content item, aliases are retained. This is by design as archiving a content item keeps the content item in the system. If the content item is deleted the aliases will be ...

  • Best Practice: approval process
    DescriptionWhat are approval process best practices?Why can't I see all checked in/out and submitted content in my reports or on my Workarea Smart Desktop?  ResolutionEditors submit content to the Level 1 Approvers.Level 1 Approvers submit content to Level 2 ApproversLevel 2 Approvers submi...

  • Blog subjects are missing in the workarea
    When upgrading to a newer release of the product, blog subject may no longer show in the workarea to be edited and added to blog posts. This functionality is considered legacy and now has to be enabled manually. Resolution To enable blog subject and legacy blog components...

  • Cannot add special characters to a content title
    DescriptionIn version 9.1 SP1, you cannot add the special characters \, /, *, >, <, | to a content title. or, if your content was created on version 8.5sp3 or older and already contained special characters, you cannot edit and save it without removing the special characters from the title....

  • Causes for duplicate submissions of HTML forms
    DescriptionWhen viewing reports, you notice that duplicate submissions of HTML forms are being logged intermittently. CauseDuplicate submissions of HTML forms are typically caused by either users hitting the submit button multiple times (if the form takes a while to submit), or refreshing a...

  • CMS server controls with XSLTs not displaying content after upgrading to 9.1
    DescriptionAfter upgrading from version 8.7 or earlier to version 9.0 or later, display XSLTs can cease to function when used on CMS server controls such as the blog entries and collection server controls. For instance, the below control which works in 8.7 will not work in 9.1. <CMS:Collectio...

  • Collections and Traversals - Advanced Permissions in Ektron
    Description In the advanced permissions of Ektron there are Collections, Add Folders, Edit Folders, Delete Folders, and Traversal permissions. This KB describes the Collections and Traversal permissions.  Resolution Collections This is a less often used feature which can be used ...

  • Compilation error when assigning a task to content
    When a user attempts to assign a task to a content item, a server error is displayed along with the following event log entry: Log Name: Application Source: ASP.NET 4.0.30319.0 Date: 12/31/2014 1:03:00 PM Event ID: 1310 Task Category: Web Event Level: Warning ...

  • Compilation error when attempting to view messages in the workarea
    When clicking on the Messages folder in the Settings section of the workarea, the error below can occur. Exception message: subscriptionmessages.aspx.cs(29): error CS0234: The type or namespace name 'AlohaEditor' does not exist in the namespace 'Ektron' (are you missing an assembl...

  • Content is not being archived when the end date is reached
    DescriptionThe specified end date for a piece of content arrived but the item did not get archived. Cycling the Ektron Windows Service also did not result in the archiving of the content. ResolutionThe archiving process assumes the content is published and available (A status). If, for exam...

  • Content metadata disappears intermittently from within the workarea
    DescriptionIf a content item is in a checked out state, and a new metadata definition is added at the folder level. All pre-existing metadata on the checked out content is wiped clear. Steps to recreate the issue: Log into the CMS Go to Settings > Configuration > Metadata Definition Selec...

  • Customize the Formatting drop down in the eWebEdit400 toolbar
    DescriptionAs of v8.0.1, Ektron CMS400.Net allows developers to customize the Formatting dropdown list in the eWebEdit400 (ContentDesigner) toolbar. ResolutionIn ~\workarea\ContentDesigner\EkRadEditor.js, search for ".ParagraphsArray". All Formatting dropdown list options are defi...

  • Default Sorting of Workarea Content
    After applying the latest CU, content is no longer ordered by title, but is ordered by date modified.  Cause This was changed in CU12 of 9.1SP1 17175 - In the Workarea's display of content items, you could not change the default sort, such that the newest items always app...

  • Differences between responsive and adaptive images
    DescriptionAlthough responsive and adaptive images are sometimes used as synonyms, the Ektron CMS handles images differently depending on if they are referenced with adaptive images or responsive design. ResolutionSimilarities between responsive and adaptive imagesBoth responsive and adapti...

  • DMS Uploaded Content Becames Corrupted
    DescriptionIt can occasionally take a long period of time to upload a document using the DMS drag and drop feature. This window will close on its own, and must be allowed to finish. If it is cancelled via the "Cancel" key, the upload is terminated. ResolutionIf it is cancelled via...

  • Double pop-up window in Smart Form
    DescriptionEktron 8.70 SP2 and 9.00 SP2When you click in a rich area text field for a Smart Form content item, 2 pop-ups are created, one over the other, creating the illusion that saving the field does not work. This occurs in other Smart Form fields including the Image, Date, and Hyperlink fie...

  • Duplicate calendar titles after editing a calendar occurrence
    DescriptionAfter editing a calendar even in a recurring series a duplicate title with a (1) or (2) is created in the list view; as the below image shows ResolutionThe duplicate titles are intended functionality of the CMS. While the titles appear duplicate, the CMS identifies them by the &q...

  • Duplicate Meta tags in the title.
    DescriptionWhen you use the CMS:Metadata server control on templates with <head runat="server"> tags, two <title> appear in the <head> section of the website: one from ASP.NET and one from the server control. ResolutionCreate a dummy <title> tag with visible=fal...

  • Edit content tabs overlap when adding taxonomy category
    DescriptionWhen using the Internet Explorer 11 browser, if you try to assign a taxonomy category to content, all editor tabs appear, and some of them obscure other buttons, such as the Save button. ResolutionInternet Explorer 11's Compatibility View, which is turned on by default, is not su...

  • ek_cf_default_btn entries appearing within the link manager
    Description When leveraging the link manager in smart forms the existing bookmark field may list some default buttons as shown bellow with a name similar to ek_cf_default_btn. Resolution There is not a method for setting default bookmarks within the link manager of the CMS, and t...

  • Error Loading XSLT Document
    DescriptionWhen you try to access, modify, or save a Smart Form, an error occurs when its tries to load the XSLT document. The error appears most often after a server migration, name change, upgrade, and so on, and is often caused by a communications issue on the server with the server unable to...

  • Error: A potentially dangerous Request.Form value was detected from the client when editing content in the Workarea
    DescriptionA potentially dangerous Request.Form value was detected from the client error may occur when you edit content in the Workarea. ResolutionModify workarea/web.config to allow validation as follows: 1. Open siteroot/workarea/web.config.2. Find the <system.web></system.web&...

  • Errors Caused when File Removed from Assets Folder
    DescriptionThis article describes the cause of the errors listed below. Handler:serviceProxy.Open failed -2143485949 Handler:CDatabaseAccessor::RetreiveAssetAndUpdatePath FileNeedsCopied = -2147216895 Handler:CDatabaseAccessor::FillContentStreamData RetreiveAssetAndUpdatePath failed please check...

  • Exception when Editing Content with 50 or More Aliases
    If there are 50+ aliases for a single piece of content, editing the content will produce the following error. Exception Details: System.InvalidOperationException: Ektron.Cms.Framework.UI.JavaScript.Register() cannot register javascript - ControlCollection is read only. Res...

  • Google GeoCoder Not Updating Latitute and Longitude Metadata
    DescriptionThe Google GeoCoder plugin that Ektron uses to populate latitude and longitude from the Map Address metadata field is broken. This happened when Google changed their API from version 2 to 3. This problem will be fixed in a future Ektron release. But if this problem is impacting you no...

  • How to Add Dublin Core Metadata to Page Source Using API
    DescriptionSample template that demonstrates how to add Dublin Core Metadata to page source. ResolutionCode DownloadDownload the code and place in location of choice under site root.Access the template as exemplified below.Right-click page in browser and View Source for Dublin Core Metadata...