• Adaptive Imaging Issue: Cannot Add Breakpoints in Settings
    In 9.10, the button to add adaptive image breakpoint sets does not function. Use the workaround in the solution until a fix is released.  Resolution Enter http://<yourHostName>/workarea/mobilesettings/addeditbreakpoint.aspx in your browser. Add breakpoints and clic...

  • Add acceptable XSLT files to the system
    For security reasons, external XSLT files with customized XSLT might not work with the Content Block server control's DisplayXSLT. This document describes how to add your acceptable XSLT to Ektron. Resolution To add acceptable xslt files to the whitelist for Ektron to pro...

  • Adding Templates to the CMS
    DescriptionThis article covers how to add a new template to the CMSResolution Open the workarea folder. Navigate to settings > configuration > template configuration Click add new template to system Specify the template location or click the elipsis to browse the site root to find it. Fill...

  • Application Pool Crash With Device Detection Turned On
    Description In rare instances there has been an issue on 9.0 - 9.1 sites with device detection set to true where CPU usage quickly escalates to near 100%. Due to the high consumption of resources a thread abort error is given and the application pool may crash.  To identify if this is your ...

  • Can not add conditions in Targeted Content Widget.
    Description When you click on the "+ or" button to add a new condition for use in the Targeted Content Widget nothing happens. Resolution There is a known bug in the Ektron Targeted Content Widget that, under certain conditions, will prevent users from being able to add ...

  • Canonical URLs and Ektron
    Canonical URLs are a method for improving the SEO of pages that contain multiple URLs pointing to the same pice of content. Cause The Ektron product line does not currently have an out of the box method for setting Canonical URLs for content items with multiple URLS pointing to t...

  • Change the Compilation Debug Flag
    After debugging a website or moving over settings from a configuration file, the compilation debug key is set to true or left as true by mistake in a production environment. The key is not recommended to be set to true in a production environment as it can cause some severe performance ...

  • Change The Default Content Editor
    This article describes the different variations of the editors and how to change the default editor available when editing content in the cms. Resolution Allow users to choose which editor they want to use by editing the web.config file in the site root, search for the ad...

  • Changing the Membership User Password Reset Message
    When using the Membership server control in Reset Password mode, a membership user who clicks the reset button to reset his or her password sees this message:"Your password has been reset. If E-Mail notification is enabled in your CMS400.Net General Settings screen, an email will b...

  • Clear the URL Alias Cache
    DescriptionThis article will go over how to clear out aliasing cacheResolutionAliasing cache can be cleared in two different ways. In the workarea navigate to settings > configuration > url aliasing > settings and click on the clear cache button.  In the workarea navigate to settings &...

  • Converting from a website solution to a Web application projects
    The following information shows you how to convert from a website solution to a Web application project. Resolution Ektron and Web Application Projects (Part 1)Ektron and Web Application Projects (Part 2)Ektron and Web Application Projects (Part 3)

  • Custom Error 404 does not work after upgrade
    DescriptionAfter you upgrade to 9.00 SP2 CU20, 9.10, or 9.10 SP1, pages that previously generated a custom 404 error now generate a file not found message. Resolution Locate your site's web.config file in your site root folder. Find the <system.web> tag. Add the following code befo...

  • Difference between notification engines in the Ektron product
    DescriptionIn the Ektron product there are 3 notification engines. Each has its own roles and responsibilities. Below we will discuss the difference between the notification service, system notifications, and web alerts. ResolutionSystem Notifications System notifications are emails sent to...

  • DMS Auto-summary fix
    Description You installed Site Cumulative Update (CU) 43 for version 8.6.1, or CU 28 for 9.00 SP2, and the DMS Auto-summary fix is not working as expected. Resolution You must also modify web.config  of a site to activate the changes.  Add the following keys to the <appSettings>...

  • Editing the Spell Check Dictionary
    Important! This article applies to the ewebedit400 editor only Ektron provides a special screen that lets you create, update, and delete the standard dictionaries. To access this screen, use this URL: /siteroot/workarea/contentdesigner/dictionaryconfigurator/dictionaryconfigurator.aspx....

  • Ektron and 508 comliance
    The Ektron CMS is not 508 compliant, however there are a number of features that can be leveraged to help bring an Ektron site closer to compliance. Resolution Aloha's validate option - When editing content using the Aloha editor, the Review tab contains a validate button. This...

  • Ektron CMS Security Breach Checklist
    Description This article describes steps to take to help clear and put protections in place for an Ektron site that may have been breached in a security attack.   Resolution When safeguarding your site you want to make sure that the following is reviewed and performed. Run Securi...

  • Ektron Windows Service Automatic Restart Settings
    Description Below are the steps needed to enable Ektron Windows Service restarts. Resolution  Important: You must be on 9.2SP2 Service Update 1 or higher to enable this feature.  Settings are located in the Ektron Windows Service config file. "<Drive>:\Program Files (x8...

  • Enable or disable JS and CSS aggregation and minification
    Description When troubleshooting some issues it may be useful to disable Ektron's aggregation and minification of js and css files. The aggregation piece combines multiple js/css files into 1 larger file and the minification removes extra spacing. When troubleshooting issues in the site it is...

  • Enabling SSL for Services
    When configuring SSL for the site, you may also need to use the service endpoints to perform certain actions. These steps show how you can configure the site to allow these endpoints to function when using SSL. Resolution To setup SSL, the following configuration has work...

  • Error In Three-Tier Using Ektron URL Redirect Module
    When trying to use the Ektron Redirect Module in a Three Tier environment, this error is thrown as an exception.The current type, Ektron.Cms.Settings.UrlAliasing.IRedirectManager, is an interface and cannot be constructed. Are you missing a type mapping? Cause Redirects ar...

  • Exclude workarea folders from compiling in Visual Studio
    DescriptionIf you are getting warning messages or experiencing issues when you compile your Ektron site in Visual Studio, this may be caused by the need to exclude the Ektron workarea folder from the build. ResolutionRight click on the workarea folder in Visual Studio and select the "O...

  • Forcing your site's login page to use SSL
    You want to secure a CMS login page using Secure Sockets Layer (SSL). After following the documentation to set up SSL, the site still uses HTTP. How can you force the login page to use HTTPS? Resolution After you configure IIS and web.config to enable SSL, you must write ...

  • How can I change the number of CMS login attempts?
    How many login failures can occur until an account is locked? Where can this value be modified? Resolution By default, Ektron allows 5 login attempts before locking the specific user account. An administrator can unlock the account by unchecking the accounts Locked check ...

  • How to add Ektron server controls into Visual Studio
    DescriptionThis is a quick tutorial on how to add the Ektron server controls to the toolbox of Visual Studio. ResolutionOpen your Ektron project in Microsoft Visual Studio (by clicking file > open website > choose the site root folder) Open the VS Toolbox.Add a tab and give...

  • How to change the maxlength to allow more Library File extensions
    DescriptionWhen attempting to add more than 255 characters to the library file extensions field, the system throws the following error: The file type has not been added. Please see administrator.   ResolutionIf you need to add more file extensions to the library, please use the following st...

  • How to fix error uploading large DMS
    A large DMS document fails to upload into the Ektron CMS.   Cause Event viewer showed the following error:   Event code: 3005  Event message: An unhandled exception has occurred.  Event time: 5/21/2015 1:14:17 PM  Event time (UTC): 5/21/2015 6:14:17 PM  Event ID: e...

  • Is parent pathing necessary for 9.1?
    DescriptionWhen installing or upgrading to 9.1 you may be requested to turn on Parent Pathing. Parent pathing is required for Ektron 9.1.  CauseParent pathing allows code running on a website to understand its file structure. Specifically, it allows code to reference locations relative to...

  • Is there a way to change the timeout value for re-login when ek_ecom_ComplianceMode is enabled?
    Is there a way to change the timeout value for re-login when ek_ecom_ComplianceMode is enabled? The key looks like this in the siteroot\web.config:       Resolution The timeout cannot be changed.  The reason is below. Payment Card Industry Data Security S...

  • Issue creating a content Description metadata field as text box
    Description There are times when you need a description field added as a Metadata for content, but it keeps displaying the field  as a tag list instead of a text field as shown below: This is how you want it to appear: This is how it is added instead: Resolution The issue is tha...