• Browsers supported based on Ektron version
    Inconsistent behavior occurs with some browsers, but not others. Often, incorrect behavior is noticed with earlier versions of Ektron being used with the latest browsers. Cause Ektron browser support is based on the time period when the browsers were released. Later versio...

  • Calendar not working properly in IE10
    When using IE10 and a calendar control, the "forward" and "back" buttons on the control do not work properly. When the arrows are clicked, a screen with a loading, spinning, icon will appear and will not resolve unless the screen is refreshed.  Also, if debugging too...

  • Chrome Crashes When Editor Closes
    We have discovered that spyware or adware can cause ActiveX controls, such as the editor, to no longer function properly. In particular, we have seen pop up blockers and the Alexa toolbar crash the editor. Resolution It is recommended that you scan your system for spyware...

  • DMS Drag-Drop Hangs with Firefox 17 and higher
    Changes to Firefox versions 17 and higher Resolution Follow these steps to upgrade to the latest version (3.2.4) of Ektron's DMS Firefox Drag Drop handler extension. First, check your Ektron Drag Drop version by navigating to Firefox's Tools menu and clicking Add-Ons, the...

  • Ektron Browser Support
    What browsers are currently supported in the CMS in the most recent version? Resolution For browser support, we have a documented page that lists out supported browsers in each major version. Please refer to this link for updates to the browsers that are supported. http://www.ek...

  • Firefox 39.0 not allowing individual words in table cells to be selected when using Aloha
    When upgrading to Firefox 39, you are no longer able to select individual words in a table cell when using the Aloha Editor. Cause Firefox update version 39.0 Resolution Currently there is no workaround for this issue other than staying on version 38 or lower. The ...

  • Firefox Duplicate Authentication
    DescriptionFirefox prompts you for credentials twice to log into Ektron, even after you set up SSO properly.  ResolutionYou can resolve this in the following ways: Set NTLM Authentication within Firefox. Read Firefox's documentation about how to prevent the pop up from occurring. Open web....

  • IE 11 20 seconds to load, delays Videos play starting
    When using IE 11, mp4 videos have a 20 second or more delay before starting to play. Cause The metadata on mp4 files can be on the end or in the beginning of the file. When it’s on the end the full video must be downloaded before the IE video player is ready to play. Resolut...

  • IE 11: Web calendar is shrunk in Workarea
    DescriptionIn the Ektron Workarea, if you create a calendar folder then view its calendar, its dates are shrunk. ResolutionInternet Explorer 11's Compatibility View, which is turned on by default, is not supported. To avoid cosmetic and some functionality problems, disable Compatibility Vie...

  • IE10: Content not showing up in the Workarea
    Internet Explorer 10 issue: The folder structure appears, but when you drill down, content does not appear on the right side of Workarea. This occurs because browser definition files on IIS are not being updated for Microsoft Internet Explorer 10.  Resolution Install a ...

  • IE10: Unable to get property 'documentElement' of undefined or null reference
    On Internet Explorer 10, a JavaScript error occurs when you click on the calendar folder in Workarea: Unable to get property 'documentElement' of undefined or null reference . Resolution WebCalendar uses a Telerik RadControl module. The error originates from the script ...

  • Inconsistent behavior between browsers
      Occasionally, incorrect functionality happens in some browsers but not others. In other situations, Support may recommend restoring a browser to a default state. Below is information on resetting Chrome, FireFox, and IE to a default state. Resolution Restoring Chrome to a default s...

  • INFO: Chrome browser adds SPAN tags in the content
    When editing content in Chrome browser, it adds extra SPAN tags to the content. Resolution This is Chrome browser's feature on the contenteditable area. We found a workaround for it by adding a css style in your your site's CSS file. First, you have to inspect what Chrome...

  • iOS9 Rendering Differently Than iOS8 and Below for Pagebuilder Columns
    When upgrading to iOS9, there is an issue with the rendering of css on pagebuilder pages. There may be a border around or overlaying the pagebuilder column dropzone. This is a new issue introduced by upgrading to iOS9. Prior versions of iOS did not experience this behavior.  ...

  • Using IE 10 WebForm_DoCallback is undefined
    After upgrading to Internet Explorer version 10 (IE 10), attempting a search via Microsoft Search Server resulted in the script error: WebForm_DoCallback is undefined. Resolution There is likely an issue with the server browser definition file. Some versions of .NET 4.0 s...

  • View Content Screen: With IE11, Mark Translation Status menu behind tabs
    DescriptionYou are using Internet Explorer 11. On the View Content screen, the Mark Translation Status menu options appear behind the content tabs. See example below. ResolutionInternet Explorer 11's Compatibility View, which is turned on by default, is not supported. To avoid cosmetic and ...