• $DateModified and $ShortDateModified returned by the WebSearch Server control are displaying current time.
    DescriptionThe WebSearch server control does not display the correct DateModified for the content returned in the results. ResolutionThis is a known issue and the current workaround is to use the SiteSearch Templated Server Control. We have a sample of using the templated search control o...

  • 'Specified cast is not valid' error on Search Configuration page
    DescriptionError:  There was an error received from the Ektron Solr Search Admin service while attempting to retrieve the status of the Solr Core corresponding to your CMS site.  There was an error reading crawl flags from the CMS database corresponding to Core xxxxxx . Specified cast is no...

  • A connection to the CMS database could not be opened
    DescriptionWhen registering your CMS site with Solr you may encounter the following error:A connection to the CMS database could not be opened with the connection string that was provided. Please review it and try again. Logs are available for this console and for the Ektron Solr Administrati...

  • Access Denied for SharePoint Search Service Application
    DescriptionOn 8.5 and higher systems, SharePoint is showing an "Access Denied" error message when attempting to manage a Search Service Application from an account other than the one it was installed with.  ResolutionThe issue is more with SharePoint than with Ektron, but here's h...

  • Add or Remove Search Properties in the Keyword Index To Enhance Highlighted Summaries
    DescriptionIn a simplistic scenario, a keyword query executed against one's search index returns results where the body of a result item contains data relevant to the specified keywords.  Often this data is also applied when the search provider dynamically generates a summary for a result.    Th...

  • Advanced query syntax in Search API does not work after upgrade to v8.5
    DescriptionAdvanced (or metadata) query syntax using Search API does not work after upgrading to 8.5. The advanced query syntax (using the @ symbol) was used by the Microsoft Indexing service to search on metadata such as TaxCategory. With CMS400.Net V8.5, Ektronuses Microsoft Search Server as t...

  • Aliased pages with non-standard extensions are not searchable
    DescriptionIf an alias extension is used that does not exist in the list of default Search Server extensions (ie., aboutus.aaa), the content using this alias will not be searchable and will not return in any search results.  Most standard types are already in thislist, including .aspx, .asp, .ht...

  • An existing Manifold CF output connector could not be removed
    DescriptionThe following error is displayed in the Search Registration screen (within the Ektron Solr Administration page):When viewing the Admin service logs , you see the following: An existing Manifold CF output connector could not be removed. (Code: REMOVE_OUTPUT_CONNECTOR_FAILED) Logs are a...

  • An update of Solr settings could not be saved (SEARCH_SETTINGS_FAILED)
    DescriptionYou try to register your site with Solr but see the following error message: Oops! Something went wrong...An update of the Solr settings could not be saved. Please ensure that the Ektron search configuration database is accessible and try your request again. (Code: SEARCH_SETTINGS_F...

  • Antivirus and Solr
    DescriptionOver the course of Solr's implementation, there have been many discussions regarding antivirus software and its interaction with Solr.CauseEktron Support sometimes sees issues where antivirus software prevents Solr from crawling properly. This is because when Solr launches a crawl, it...

  • Assets not indexed after upgrading the Search Server from 8.5 to 8.6
    DescriptionWhen an 8.5 search server is upgraded to 8.6 (using EktronSearchConfiguration.exe), assets may not be transferred to the search server for indexing during a crawl.ResolutionThe search server App event log may show the following entry: EktronPHFileHelperService error: 0 CRequest::ReadH...

  • Basic and Advanced Workarea Search
    DescriptionThis article explains the two types of search available in the Workarea, and some potential uses. ResolutionAccess the two search options from the workarea by going to Content> Action > Search. Basic search utilizes the Ektron search provider. If your site search is not wor...

  • Change port number for the Search Server Central Admin URL
    DescriptionThis article explains how to change the port number for the Search Server Central Administration URL. ResolutionTo change the port number, use the Windows PowerShell.   1. On the Start menu, click All Programs. 2. Click Microsoft SharePoint 2010 Products. 3. Click SharePoint 2010...

  • Checking Microsoft Search Server 2010 Crawl Logs
    DescriptionHere are the steps to view the Search Server 2010 crawl logs. Resolution1. On the search server open Sharepoint 2010 Central Adminstration as an administrator. 2) Click manage service applications under application management.  3) Click Search Service Application. 4) Click crawl lo...

  • Clearing the Solr Crawl Database
    DescriptionManifoldCF uses the Solr Crawl database to crawl registered sites. The database is based on HSQL, and is located in the Solr search server's file system. ResolutionNOTE: It is recommended to reach out to Ektron Support prior to going through the steps if they have not been done b...

  • Common Solr Installations Issues
    DescriptionDuring the installation of Solr you may encounter some common errors. Here are some issues/errors that may pop up and the most common resolutions for them!During Solr installation when you give the domain, username and password of your search user: Credentials that were entered are ...

  • Common Solr Issues during Site Registration
    DescriptionThe following issues may occur when you try to register your site with Solr:The SolrAdminConsole comes up as a blank white page.Error message in SolrAdminConsole:  Cannot connect to registration service .Cannot connect to CMS server or find CMS sites.Error when trying to register...

  • Configure Search Server tolerance for errors
    DescriptionSearch Server has a configurable tolerance for errors that it encounters during a crawl (a "delete" is technically an error: Object not found). If you think about traditional web crawling, this makes sense as you never know when a site may just be downtemporarily. You would ...

  • Content Source appears to be crawling indefinitely.
    DescriptionThe Search Server content source associated with your CMS site appears to be crawling indefinitely. Resolution  A crawl of your site began but is taking an inordinately long time (hours) to complete.In some cases, when Search Server has been uninstalled and then reinstalled on th...

  • Copy Assets to Tempfolder Before First Crawl
    DescriptionThis article prevents errors that may occur if your Ektron CMS resides on a server that is different from the server hosting Microsoft Search Server, and your CMS's assets folder exceeds 1 gigabyte (Ektron recommends inspecting the size of the CMS Assets folder before beginning the fi...

  • Crawl request delayed by Solr node status screen option: Prevent this page from creating additional dialogs.
    DescriptionThe crawl is not launched when you do the following on a Firefox or Chrome browser.Go to Workarea > Settings > Configuration > Search > Node Status screen.Click the full or incremental crawl button. The following dialog appears. Check Prevent this page from crea...

  • Crawl Times and How to Adjust Them
    DescriptionThis article addresses how to adjust crawl times.ResolutionIncremental crawl times can be adjusted by adjusting the Automatic Polling Interval during site registration. Full crawl times can be manually requested or will start automatically depending on the amount or type of change tha...

  • Crawl types and how they work
    DescriptionThis article gives a brief description of how incremental crawls and full crawls differ.  ResolutionBoth Solr and Microsoft Search providers perform two types of crawls, incremental and full. Incremental crawls are typically performed when small adjustments have been made, such a...

  • Critical Steps when Upgrading Ektron's Solr to 6.2.0 for Ektron version 9.2
    Description If you do not follow the steps below when upgrading to Solr 6.2 - used by Ektron 9.2 - you may see this error when registering a site.  Oops! Something went wrong... A preliminary status check for the search environment has failed. The most common reasons for this are that the...

  • Displaying Search Results to Results Page using the Site Search Templated Server Control.
    DescriptionHow to display search results to a separate results page while using the SiteSearch Control. ResolutionHere is the link to the documentation on the .ASPX code.Site Search Documentation The solution is to create the search box and button on on template and to send the search term ...

  • Does Ektron support Google Search Appliance or GSA?
    DescriptionDoes Ektron support Google Search Appliance or GSA?CauseGoogle Search Appliance, or GSA, is not a tested search engine for the Ektron CMS. ResolutionWe are unable to provide support to the Google Search Appliance (GSA), as this search engine has not been tested with Ektron CMS.

  • Effect of Duplicated Fields within a Smart Form on Search
    DescriptionSearch Server indexes multiple occurring elements as a comma-separated list of strings.Resolution    Do not let authors duplicate a group box or individual fields if you want that content to be found by the search. If you must let authors duplicate a group box or individual fields an...

  • Ektron 9, Solr, Error: (405) Method Not Allowed
    Description Ektron 9.0 and higher using Solr search No search results in the Workarea. You see the following error in the Windows Event Viewer/WindowsLogs/Application: Timestamp: 12/16/2013 10:06:32 PM Message:Ektron.Cms.Search.SearchException: An error occurred while submitting the query. ---...

  • Ektron sites upgraded to 8.6 require 8.6 search components
    DescriptionWith the release of Ektron 8.6, we have made significant changes to the Search Server configuration, requiring an upgrade to the search components that make your search environment incompatible with an Ektron 8.5 install. ResolutionIf you upgrade an Ektron site to version 8.6, yo...

  • Ektron Solr Administration page only shows Loading...
    DescriptionYou've successfully installed Solr, now it's time to register your site. You navigate to the Ektron Solr Administration page, but it only shows "Loading...". CauseThis is typically because .NET needs to be registered with IIS. More information on this below:http://msdn....