• ContentManager.GetList with Fallback Language Performance Issue
    DescriptionA noticeable performance issue was observed when working with the ContentManager.GetList framework API.  The API would look similar to the example here.  int folderid = 0; Ektron.Cms.Framework.Content.ContentManager cMan = new Ektron.Cms.Framework.Content.ContentManager(); Ektron.Cms....

  • Error 4005 Forms Authentication Failed - Ticket Supplied Has Expired
    DescriptionIn your Event Viewer, you've begun to see a number of errors with the message "Forms authentication failed - Ticket supplied has expired" appear. Side effects may also include: 1. Slower site performance.2. Issues with Login function and retrieving user information for that ...

  • How to use Red Gate's ANTs profiler to troubleshoot performance issues
    DescriptionThis article provides a better understanding of how to use Red Gate's ANTs Performance Profiler to troubleshoot performance issues.ResolutionFor demonstration purposes, an Ektron OnTrek site is profiled in the Visual Studio Web Development Server. To set up ANTS Performance Profiler: ...

  • Performance - Worker Process Current Requests
    DescriptionWhen website performance suddenly becomes worse, there may be many potential causes (see Troubleshooting Performance Issues ). Gathering information about the current requests being handled by the worker process can help to identify issues impacting performance. The Internet Inform...

  • Performance Impact of Recursive Properties
    DescriptionThis article describes the performance impact on APIs when returning recursive properties such as content from child Folders and Taxonomy sub nodes.ResolutionSome Ektron APIs such as Content Manager and Taxonomy Manager offer recursive properties in order return data in child items su...

  • TaxonomyManager and ContentManager Related API and Database Performance Tips
    DescriptionThis article describes steps needed to optimize site performance around the heavy use of taxonomy and content list retrieval. ResolutionThis article explains the issues and provides steps for resolving them. 1. Updating Ektron version. 2. Refactoring template code. 3. Tuning the ...

  • The Performance Impact of Returning Metadata
    DescriptionThis article describes the performance impact on APIs when returning additional metadata.ResolutionEktron recognizes that a great deal of metadata can be associated with any content item. So from a performance perspective, the relevant properties are set to false to reduce the databas...

  • Troubleshooting Performance Issues
    DescriptionThis article is relevant for users experiencing performance issues in their Ektron environment. ResolutionTo help troubleshoot a performance issue, gather information, which can be used to identify the problem. The nature of performance issues is varied, but if you follow the gui...

  • Useful tools to help troubleshoot performance based issues
    DescriptionThis purpose of this article is to provide a list of useful tools help troubleshoot site, server, and database performance based issues.  ResolutionMonitoring Template and Code Based Performance   Performance profiling with Visual StudioVisual Studio is equipped with profilin...

  • Workarea Poor Performance After Upgrade
    DescriptionRecently upgraded from 8.02 to 8.5 or 8.6 and now you're seeing the Ektron workarea performing extremely slow.Please note that we've also seen this issue correct problems within 8.7 as well so don't be afraid to give it a shot if you're not on 8.5 or 8.6. ResolutionThe primary re...