• Add a widget for selection on templates
    DescriptionThis article covers how to add widgets within the workarea to allow them to be selected on the front end of the website. ResolutionOnce your widget code has been deployed to the widgets folder in the site root of the website, complete the steps below in order to use it.Open the w...

  • Additional insight into the Targeted Content Widget:
    DescriptionQuestion: How does a targeted content widget that is dropped on a page builder page realize what targeted content widget found in the work area is associated with which segment for that dropzone.  ResolutionAnswer: The page builder targeted content widget has hidden columns and a...

  • Bootstrap 3 with PageBuilder modal window issue
    DescriptionUsing Bootstrap 3 on a PageBuilder page, if you add an Ektron control to the template and try to reference a modal window, the modal does not work. ResolutionThis is caused by an execution order issue.When you register Bootstrap 3 js, you should load it on page load instead of in...

  • Can You Disable or Hide the Ektron Toolbar in Version 9?
    DescriptionWe have upgraded our Ektron version to 9.0 and there's a new Ektron toolbar at the top while viewing the website while logged-in. Is there a way to hide this toolbar for a specific user group or just hide it for everyone in general? ResolutionThe Ektron site toolbar is actually c...

  • ContentBlock widget pagination is not displaying results
    DescriptionWhen you edit a ContentBlock widget that you expect pages of results for but they do not appear, a change to CSS in Ektron 9.10 may be causing the issue. Resolution1. Open the site root folder in file explorer. 2. Edit /widgets/ContentBlock.ascx . 3. Find the following line in ...

  • Device Configuration only allows 3 digits
    DescriptionCan’t enter more than 3 characters in the width and height text boxes under Settings>Configuration>Device Configuration. ResolutionIn a Windows Explorer folder go to C:\inetpub\wwwroot\CMS4008.X\Workarea\controls\DeviceConfiguration and edit the file named AddEditDeviceConf...

  • Difference between a template and a wireframe template and a master layout
    DescriptionWhat are the differences between a template, a wireframe template, and a master layout template ResolutionThe word template gets thrown around a lot in the product but it helps to know what kind of template is being referenced. Below outlines the difference between a template, a ...

  • Ektron toolbar did not load due to a script error
    DescriptionThe Ektron toolbar did not load and the JavaScript debugger (F12 in most browsers) showed a script error related to being unable to parse the JSON that the API was expected to return.SCRIPT1014: Invalid character Boot.js, line 16 character 5 Caused by: The settingsURL variable in the...

  • Ektron toolbar does not appear after logging in
    DescriptionAfter logging into Ektron using Internet Explorer 11, you do not see the Ektron toolbar. Instead, you see the PageBuilder toolbar. Ektron ToolbarPagebuilder Toolbar ResolutionInternet Explorer 11's Compatibility View, which is turned on by default, is not supported. To avoid cosm...

  • Ektron Toolbar Missing While Logged In
    DescriptionIntermittently, if you log into the workarea then access a PageBuilder page, the toolbar is missing from the top. The workarea is still accessible, but the toolbar is absent. This is a known issue in our release notes.9.1 SP1 Site Update: Issue 14788 CauseAn authentication token ...

  • Handling the wurfl.patch.xml file
    DescriptionThis article covers how to create and use a patch file for the WURFL definitions used by the Ektron CMS.ResolutionIn releases prior to 8.6, you would edit the siteroot/App_Data/wurfl.patch.xml file to add mobile devices not in the WURFL file. In release 8.6, the siteroot/web.config fi...

  • How to change device configuration to accept larger widths.
    DescriptionWhen adding a mobile device screen resolution you are unable to set it 3 characters width or above. ResolutionChange /Workarea/controls/DeviceConfiguration/AddEditDeviceConfiguration.ascxChange MAXLENGTH="3" to MAXLENGTH="4"see below... ...

  • How to: Edit the list of available fields in the Targeted Content widget
    DescriptionWhen you add a Targeted Content widget, you cannot select several fields that were mapped in your DXH connector. CauseThe Targeted Content widget has its own  dxhTargetingRules.config file, which dictates the fields that are available for each  type of connector. Resolution...

  • IE10 and IE11: Ektron Toolbar Edit Button Missing when Editing Page Layouts
    DescriptionInternet Explorer 10 (IE10) or IE11: If you add content to a ContentBlock widget on a page layout and then publish it, subsequent visits to the page do not show the Edit button on the page layout toolbar. You also get the following errors in the IE console (accessible by pressing F12....

  • Internet Explorer 11 not detected correctly by .NET 4.0 framework
    Description Internet Explorer 11 not detected correctly by .NET 4.0 framework.  "do_postback" error appears. ResolutionSummaryInternet Explorer 11 may not be detected correctly by .NET 4.0 framework if custom .browser files are used. This article describes the source of the proble...

  • Multiple columns not displaying correctly on a Pagebuilder page
    DescriptionUsing Pagebuilder with multiple columns (but NOT using Bootstrap), the page does not display the columns correctly next to each other but instead displays them underneath one another.  ResolutionIf you choose to not use Bootstrap, (to avoid the buffer between columns), use pixels...

  • Multivariate Widget shows one variation on Ontrek page
    DescriptionThe multivariate widget on an Ontrek PageBuilder page may show only one variation in preview mode when more than one variation has been configured. To resolve this,  set the MultivariateSection property visible=true BEFORE the MultivariateSection isinitialized. ResolutionMultivar...

  • Pagebuilder and Bootstrap JS Modal Conflict
    DescriptionWhen using PageBuilder and Twitter Bootstrap in combination, if you call a modal dialog, it may not work. ResolutionNavigate to /workarea/pagebuilder/pagecontrols/pagehost.ascx.cs.Search for EktronModalJS.Comment out the 2 lines that register this modal js file.

  • Pagebuilder column issues
    DescriptionSeveral issues have been identified with adding and moving columns and adding widgets to columns.ResolutionAll known pagebuilder column issues have been resolved as of 9.1 SP1 CU 23. Please upgrade if you run into issues associated with columns when using pagebuilder. Some listed issu...

  • Pagebuilder Limitations of Three-Tier Architecture
    Description You create content (HTML, assets, PageBuilder pages, etc.) only in the Application tier. You can only view content from Presentation tier. Three-Tier Architecture uses WCF, which means there are limitations on API, widgets, and controls that can used in this architecture.  Resolutio...

  • Pagebuilder Toolbar not showing up when logging in using SSO
    DescriptionWhen logging into the CMS or your site using Ektron's Single Sign On (SSO) page, autologin.aspx , the toolbar will not load on any pages. Ektron is aware of the issue and will implement a fix in a future version. For now, use the following workaround. ResolutionAdd the followin...

  • Pagebuilder.config file updated when upgrading
    Description When you upgrade to any recent version, each new installation updates the pagebuilder.config file to allow new  functionality. If you modified this file, you will need to make the changes again after you upgrade Ektron. ResolutionImportant: Before upgrading: Backup your site r...

  • Previewing HTML Content on PageBuilder Layouts
    DescriptionIf your site displays content based on a master layout and you try to preview the content, Preview mode does not show the updated content on the PageBuilder layout.   CauseThe HTML content is not compatible with the PageBuilder templates.To check your content type, look at the se...

  • QR code widget
    DescriptionSome customers have been looking for a way create QR codes for there site using the ektron software. ResolutionStarting in version 8.6 we now ship a QR code creation widget with the product. Using this widget you can create a QR code saved in image format. This widget can be used...

  • Redirecting to an action page does not work properly in a pagebuilder template
    DescriptionWhen using pagebuilder and a form block control, the action page doesn't work properly.ResolutionThis issue has been resolved as of 9.1 SP1 CU 17. Please upgrade to this CU or higher for this issue to be resolved. 17913 - Redirecting to an action page did not work properly when you us...

  • Regenerate PageBuilder wireframe thumbnails that are broken or expired
    DescriptionTo update the image thumbnail for PageBuilder wireframe templates, use the code in the Solution that was written for both new and older versions of PageBuilder, and has commented-out API to switch between in the code behind to support both.ResolutionDownload the following code to use....

  • Setting a default ID for a wireframe template
    Description The bellow sample shows how a wireframe template could be set to leverage a default ID for a page layout. Due to how pagebuilder pages are loaded this is done in the pre-initialization of the page. This has been tested in a min site installation of Ektron, but further developmen...

  • Switch between the pagebuilder toolbars
    DescriptionThis article covers how to switch between the old pagebuilder toolbar and the newer toolbar. Out of the box, the new toolbar is used on all new templates. ResolutionTo change the toolbar, there is a check box that needs to be unchecked.Open the workareaNavigate to settings > c...

  • The Edit in context toolbar is not responding
    DescriptionThe Edit in context toolbar is greyed out and not responding. ResolutionThe edit in context editor is not in focus. The editor's toolbar is active only when the editor is in focus.When a user clicks away from checked-out content, the toolbar remains in place but becomes opaque. I...

  • Twitter Widget Does Not Work Anymore
    DescriptionCustomers report when trying to use the Ektron Twitter Widget that the widget does not work. ResolutionThis is not an Ektron issue but a change that Twitter made that caused a drop in this control's support. Twitter stopped the feeds and the Ektron product stopped shipping it ...