• 9.10 editor options are limited when editing a content block
    DescriptionThe 9.10 editor showed fewer Content Block options when you edited a content block in context. The following images show a comparison of 9.00 SP2 and 9.10 SP1. CauseIn version 9.10, was added to web.config , which limited editor menu functionality. ResolutionEdit sit...

  • Adding Custom Styles in 9.10 SP1
    DescriptionCustom styles added to the StyleConfig.js file are not showing up in the editor when you use the Inspector. CauseA few lines of code are commented out in the  Workarea\FrameworkUI\js\Ektron\Controls\EktronUI\Editor\Aloha\plugins\ektron\advancedinspector\lib\advancedinspector-pl...

  • Aloha edit in context menu is not closing after you click on the content block.
    DescriptionWhen using Aloha, the edit in context menu is not closing after you click on the content block.  CauseYou might notice this issue if you upgraded from an earlier version of the Ektron CMS and were utilizing eWebEdit400/Content Designer for your editor but are now using Aloha.If y...

  • Aloha jQuery Code Overrides other jQuery Versions
    DescriptionIf the wrong version of jQuery seems to be loading on your site or you are seeing numerous JS errors or warnings that do not apply to your version, the Aloha jQuery may be taking precedence over your jQuery. CauseThe order of loading the JavaScript library had Aloha.jQuery take c...

  • Applying Styles to Image Tags with the Inspector in Aloha
    DescriptionIf you are using the Aloha editor with Internet Explorer 10 and insert an image then open the Inspector, it shows responsive imaging options but does not display the tag in the top right. In some circumstances, you may want to apply styles to the image tag. This article explains how ...

  • Are your CSS Styles not showing up in the drop down?
    DescriptionAfter you have applied your custom CSS to an Ektron CMS folder you may notice that your styles are not appearing in the drop down menu.  ResolutionIt is possible the default CSS has been cached. To resolve this, please clear cache across all browsers. Firefox: https://su...

  • Break Tags Removed by Saving Rich Area Text Field
    DescriptionWhen a break tag is entered between an opening and closing paragraph tag the break tag is removed. This occurs when using a rich area text field and has been tested with CU11 applied. CauseAs part of the content cleaning process the editor can remove tags in some cases. While th...

  • Browse button missing in Link Manager
    DescriptionYou are using the Link Manager to add a link in a piece of content.  Normally there is a browse (...) button next to the URL box.  This browse button is missing. ResolutionYou are using the Link Manager to add a link in a piece of content. Normally there is a browse (...) button ...

  • Change Bold and Italic Buttons to Strong and Emphasize Buttons In Aloha
    DescriptionThis article describes how to change the bold and italic buttons in the Aloha Editor to strong and emphasize for HTML5 purposes.This solution has been tested on version 9.10 SP1 and works with standard HTML content items and SmartForm rich area fields.Note: This was tested by the supp...

  • Chrome Crashes When Editor Closes
    DescriptionWe have discovered that spyware or adware can cause some ActiveX control, such as the editor, to no longer function properly. One in particular that we have seen crash the editor are pop up blockers and the Alexa toolbar. ResolutionIt is recommended that you scan your system for ...

  • Configuring Allowable Tags and Attributes: Editor Provider (Aloha)
    DescriptionThis article will walk you through customizing allowable tags and attributes for your content authors within Ektron's new editor provider: Aloha. (This KB is applicable to Ektron CMS versions 8.6 through 8.7SP2. Starting in 9.0, whitelisting is more relaxed, and tags and attributes sh...

  • Content Titles and Special Characters
    Description After upgrading to version 9, you cannot save or publish content with special characters such as '&' or '/' in the content title. Resolution Starting with version 9.0, Ektron now enforces special characters. Prior to this version, we did not enforce this policy even ...

  • Editor Files Appearing for Users that are Not Logged In, When Loading the Site
    DescriptionNetwork traffic shows that when you load a page, files load from the Workarea with aloha (editor) in the path, which negatively affects site performance and load times. ResolutionWorkarea files should not be loading for end users who are not logged in. This issue is resolved in ...

  • Editor issue: Ctrl+z erases full text.
    DescriptionWhen you create HTML content with the editor, pressing ctrl+z removes all typed content. ResolutionEktron editor is based on the Aloha editor and this issue is in Aloha's core configuration. When Aloha provides a fix for this issue, Ektron will integrate it and release it.

  • Enabling Aloha Editor after an Upgrade to Ektron 9
    DescriptionWhen upgrading to 9.0 from an older version of the CMS, some customers are unsure of how to enable the Aloha editor. ResolutionTo enable Aloha for users running a Windows machine, edit the site's siteroot\web.config file and change the ek_EditControlWin value to Aloha. To enable ...

  • Error occurs when Editor Translate button is clicked (8.70 and higher)
    DescriptionEktron versions 8.70 and higherWhile working in the Ektron editor, if you click Translate (see image), the following error occurs:Error occurred while loading the Google Supported Languages because of Invalid Google API key and/or URL!This happens because a valid Google Translation AP...

  • Error referencing EditLive! for Java on a Mac, using Aloha.
    DescriptionWhen trying to edit within the Workarea using a Mac, you see this error: "This system does not meet the minimum requirements to run EditLive! for Java. Now using a textarea instead." ResolutionThe issue involves the web.config file's EditControlMac element. If that el...

  • eWebEditPro Formatting Issues
    DescriptionYou've started seeing some odd behavior with the editor when trying to use it typically around how things are formatted. ResolutioneWebEditPro is an older product that Ektron no longer develops. As such, with newer technology constantly hitting the market, you may start to find y...

  • Extra space is being added after bold content in a smart form's rich text field
    DescriptionIn a rich text field in a smart form, creating a bold link with a comma after it will add an extra space after the linked text. ResolutionOur engineering team is aware of this issue. At this time, there is a workaround to resolve the issue until a permanent fix can be implemented...

  • FireFox Crashes When Editor Closes
    DescriptionWe have discovered that spyware or adware can cause some ActiveX control, such as the editor, to no longer function properly. One in particular that we have seen crash the editor are pop up blockers and the Alexa toolbar. ResolutionIt is recommended that you scan your system for ...

  • How to add emoticons to a post (eWebEdit400 only)
    DescriptionImportant!  This topic applies to the eWebEdit400 editor only.This KB article shows how to add an emoticon to a forum post. An emoticon is an icon used to express emotion in a forum post. ResolutionImportant! Files stored in the siteroot\Workarea folder are overwritten (or dele...

  • How to add special characters to Aloha special character selector
    Description To add or remove special characters from the Aloha special character selector, see below. Special Character Picker Resolution   Add the special character codes required in the following files.  Characterpicker-plugin.js (\ROOT\Workarea\FrameworkUI\js\Ektron\Controls\E...

  • How to create an Aloha editor plugin
    DescriptionThis KB article shows how to create a plugin for the Aloha editor. The sample includes a .zip file of the js needed to insert a div tag into content.  What is an Aloha plugin?  Plugin's are open-source, customizable pieces of JavaScript code that provide editor functionality. Ektron ...

  • How to edit the eWebEdit400 custom dictionary
    DescriptionThis KB article explains how to edit the language's custom dictionary for eWebEdit400.  ResolutionImportant! Files stored in the siteroot\workarea folder are overwritten (or deleted) when you upgrade. To avoid problems, back up the images to a folder outside the siteroot\worka...

  • How to enable font buttons to the Editor
    DescriptionThis article shows you how to enable font buttons to the editor. ResolutionGo to Settings > Configuration > Setup .Click Edit .Click the Editor tab.Check Enable Font Buttons .Click Update . This is how it displays in the editor:

  • IE Crashes When Editor Closes
    DescriptionWe have discovered that spyware or adware can cause some ActiveX control, such as the editor, to no longer function properly. One in particular that we have seen crash the editor are pop up blockers and the Alexa toolbar. ResolutionIt is recommended that you scan your system for ...

  • Image Editing Issues After Upgrading to latest 9.1 SP2 CU
    DescriptionAfter upgrading to version 9.1 SP2 CU, a new image plugin was added to help streamline the editing process. Some customers have experienced issues with this so below is a way to revert back to the 9.1 SP1 implementation.  (if you are having issues, you can tell if you are using the ne...

  • Inspector button cut off on smaller screens
    DescriptionIf you are using a smaller screen size or you zoom in far enough with your browser, the Inspector does not show up in the Rich Area Field for Smart Forms. In the following screenshot, you would normally see an Inspector button at the bottom. ResolutionThe workaround is to zoom ou...

  • Javascript being scrubbed from content when using Aloha
    DescriptionWhen using Aloha, embedded JavaScript is being stripped out. This happens even if tags and attributes are accounted for in the AlohaEktron.aspx whitelist. (Note: The whitelist applies to versions 8.6 & 8.7; it was relaxed in 9.x.) ResolutionWe are trying to separate content f...

  • Limiting resource selector in Smart Form content to select folders
    DescriptionLimiting availability of folders to CMS users makes sense for security reasons, but you can also improve loading times of the Resource Selector. This KB article shows you how to limit the folders available to CMS users when using the Resource Selector in Smart Forms. ResolutionGo...