• Cannot log in when CMS and SharePoint are on Different Domains
    DescriptionSharepoint Connector: Cannot log in when CMS and SharePoint are on Different Domains ResolutionLog in to Ektron at least once using the browser that accesses SharePoint. This action starts the session and sets the login cookie.

  • DXH ContextBus Service Is Not Running On the Server
    DescriptionThis article covers the issue when the DXH ContextBus service will not launch on the server. A small note in the documentation indicates that TCP Port Sharing and HTTP Activation need to be enabled for proper service functioning. This is often missed and addressed here.ResolutionIf th...

  • DXH Form Mapping Submission Issue
    DescriptionDXH isn't submitting data into external system when form is properly mapped. This may occur on upgrades and not standalone installations.Resolution  Data not making it to DxH database Data not making it to target source   This can happen for one of 2 possible reasons   The form mappi...

  • DXH SharePoint Item Selection
    DescriptionThis article describes a known issue with selecting SharePoint items in release 8.6 SP1, and provides a workaround solution. The problem only occurs when you are importing SharePoint content using the item selection method, and you select more than onelist or library from which to sel...

  • DXH Version History
    DescriptionThere are multiple versions of the Digital Experience Hub (DXH). This article covers DXH version-related information.ResolutionFind upgrade and installation information for each version in the documentation . Here are the DXH versions that match up with Ektron CMS versions. Ektron...

  • DXH: Inbound Connection disappearing intermittently in multisite environment
    DescriptionWhen experiencing an issue maintaining connection to a DXH inbound connector on a multisite environment, it may be due to adding the connection in the DXHConnectionSettings of one of the sub sites.  ResolutionThis issue can be worked around by maintaining the connections via the root ...

  • dxhTargetingRules.config Backup Available after 8.6 SP1 Upgrade
    DescriptionThe Ektron CMS root folder has a file,dxhTargetingRules.config, that defines connectors for the Targeted Content widget. Because CMS 8.6 did not support HubSpot, no HubSpot information is included in that file. Version 8.6 SP1 supports HubSpot, so the 8.6 SP1 version of the config fil...

  • Error: Unable to connect to adapter occurs when creating an inbound connector
    DescriptionIn the Workarea, when trying to add a DXH inbound connection, an error occurs stating unable to connect to adapter When reviewing the DXH logs or errors in the event viewer one would see the following error: Communication error: EKConnector.TestConnection failed: EktronProxy could not...

  • Error: You cannot add a DXH Inbound Connection
    DescriptionIn the Ektron Workarea, when you try to add a DXH inbound connection, you see an unable to connect to adapter error. Reviewing the CMS error report gives you this:Communication error: EKConnector.TestConnection failed: EktronProxy could not login to Ektron: The HTTP request was forbid...

  • Explanation on where data stored when using DXH
    DescriptionThe purpose of this article is to help provide a better understanding of where different data is stored when using DXH. This can be useful when one is troubleshooting DXH issues such as missing connectors or issues with mapped content. ResolutionData that is stored in the DXH Database...

  • How to import various SharePoint file types via DXH
    DescriptionBy default, you can import to Ektron SharePoint only files whose type is defined in the Ektron Workarea's Asset Server Setup screen.This article explains how to:identify file types that are not imported from SharePoint, even if selected for importexpand Ektron's list of supported file...

  • Issues Mapping SharePoint Content Columns to Ektron Metadata
    DescriptionOne may experience issues when mapping SharePoint columns to Ektron Metadata. Common error messages associated to mapping issues are as follows: SaveAssetObjectInstanceL Save Failed. No mapping found for object SmartForm/Sharepoint/SP/ListName/ItemName Field with ID: DXH/ContentHtml/...

  • Issues with Using Localhost as an Endpoint Address when Connecting to DXH
    DescriptionYou experience connectivity issues with DXH when using localhost as part of the endpoint address referenced in the siteroot/web.config file. Using localhost is not recommended approach when creating a connection to DXH. Ektron functionality is locked to localhost for security reasons,...

  • SharePoint Metadata and Ektron DXH
    DescriptionSharePoint Content will not import or update in CMS when using a Multiple Selector Field in Sharepoint Form. ResolutionEktron supports the Drop-Down Menu selection type of multiple selectors only.Do not choose Checkboxes or Multiple Selections fields because these fields will not...

  • Unable to import SharePoint content to Ektron
    DescriptionSome may experience issues with importing SharePoint content to Ektron. There are a few reasons why this behavior can occur: The SharePoint user associated to the SharePoint Connector is not an Admin level account The Ektron user associated to the Inbound Connector is not an admin le...

  • Using the ConsoleServiceHost application to troubleshoot DxH related issues
    DescriptionThis is a tutorial on how to use the ConsoleServiceHost.exe utility to troubleshoot issues with the DXH. The ConsoleServiceHost is a tool that simulates the Ektron Contextbus Service Host service and can be used to capture additional logging details on the communications between Ektro...

  • Verbose Logging for the DxH
    DescriptionThis document will show the steps to enable verbose logging for the DxH to help troubleshoot a DxH connection that may not be working.Resolution  Open up the CBSvcHost.exe.config file (Default location C:\Program Files (x86)\Ektron\DigitalxHub\ContextBusServiceHost\)  Find the sectio...