• Duplicate Product Entries IDs in Workarea
    DescriptionIn some cases sync collisions can occur causing duplicate product entries to show in the workarea. See the following example: Resolution To prevent the issue from occuring you will need to start by resolving sync collisions for price entries. Go into the workarea > settings > sy...

  • eCommerce Content not checking in using the workarea
    There are rare occasions when eCommerce catalog content cannot be checked using the workarea. For example, one user who is not available may have left content checked out but another user cannot check it back in. Resolution When a content item cannot be checked back in us...

  • Ecommerce Workflow Image Not Showing
    DescriptionThis article describes steps to take when previewing the Available Workflows under Settings > Commerce > Fulfillment >Order Workflow and no image is present.CauseThere are two primary causes for the workflow image to not appear in the workarea. 1. The MSDTC is not configured ...

  • Example on how to create a custom order process workflow for eCommerce site
    DescriptionDevelopers have the option to use Ektron's standard functionality and out-of-the-box server controls to create an eCommerce website. See eCommerce Server Controls for more information.Ektron also provides the ability to customize an eCommerce web site by creating a process workflow ta...

  • Issue with eCommerce transactions remaining in inProcess
    DescriptionTypically with eCommerce transactions, unless specified, when an order is placed it needs to go through a workflow process before the transaction is complete. In the Workarea, there will be an indication that the order was completed successfully as the status will be marked Completed ...

  • Modify Commerce Screens
    In the event that you need to change or modify your commerce screens for shipping providers, addresses etc, there are a few different options you have.  Resolution   Modify the code itself    Install the Ektron SDK : C:\Program Files (x86)\Ektron\CMS400v86\Utilities\CMS...

  • Paypal no longer allowing transactions using SSLv3
    When using Paypal as a payment provider, the checkout process is unable to complete the transaction. Cause Paypal is no longer accepting transactions from sites that use SSLv3 due to security concerns. For more information, see  https://www.paypal-community.com/t5/PayPal-...

  • PCI Compliance and Ektron
    This article clarifies the level of PCI compliance in the Ektron product. Resolution Although Ektron is not PCI compliant, it has settings you can leverage to further make the site PCI compliant. Please review the product documentation link here for more information.

  • Purge eCommerce Basket Addresses Login Performance Issue
    This article explains how to remove old eCommerce basket entries by date. On commerce sites, users may create and leave multiple baskets. As a result, the database's basket table may grow very large, causing performance issues when logging into the site. Resolution Backup...

  • Troubleshooting eCommerce MSDTC Tools and Tips
    DescriptionThis article provides additional information for troubleshooting MSDTC when trying to properly configure eCommerce workflow.Note: This information is regarding a component Ektron relies on for proper commerce functionality. The configuration of MSDTC on servers may vary based on netwo...

  • Troubleshooting eCommerce Workflow when servers are on different domains
    DescriptionIf workflow is not working properly, check to see that the servers are on the same domain. If they are not, then you must be sure that the Microsoft Distributed Transaction Coordinator (MSDTC) is configured to communicate between servers in other domains.This article explains how to d...

  • Understanding coupon management
    Ektron's eCommerce feature lets you generate coupons to provide discounts to customers, either to attract new business or reward loyalty. Coupon management includes the following features such as: Percentage discounts-you can set a maximum coupon value regardless of the amount calculat...