• 401 error using Windows Authentication and SSL when accessing form reports in the workarea
    You're suddenly seeing a 401 error while trying to access the form reports functionality in the workarea when using Windows Authentication and SSL.  Error transforming XML with XSLT. Error Message: An error occurred while loading document 'https://www.mydomain.com:443/WorkArea/...

  • Adding Active Directory Users to SQL Role Groups
    Description When trying to add an Active Directory User to a SQL Role Group the groups from SQL do not show in the list. Resolution Ektron does not support mixing SQL roles and Active Directory Users or vice-versa. When using Active Directory for your user management you will also...

  • Application Pool Recycling Causes Session Loss
    Description This article describes the steps needed to help prevent sessions loss due to application pool recycles. Resolution Ektron supports sticky sessions as seen in the min site web.config. <!--  SESSION STATE SETTINGS          By default ASP.NET uses cookies to identify w...

  • Configuring Single Sign On (SSO) with Active Directory - Documentation Supplement
    DescriptionThis article supplements the product documentation to provide better understanding of the settings in configuring SSO with Active Directory.ResolutionTo better understand what Ektron is requesting for settings, it is important to understand the ASP.NET Architecture of how client reque...

  • Connectivity issue with search, notification service or DXH?
    DescriptionAre you running into a connectivity issue with search, notification service or DXH? Do you receive a 403 forbidden error?If so, this is likely as a result of securing the Ektron WebServices without deliberate and specific measures taken to expose them based on IP.ResolutionPlease foll...

  • Enabling NTLM Authentication (Automatic logon)
    DescriptionNTLM (NT Lan Manager) is a Microsoft authentication protocol that enables a user on a Windows domain to authenticate with a website through the browser. NTLM passes the credentials of the user currently logged-in on the machine, on the Windows domain, to the browser to authenticate wi...

  • Failed Ektron Login Attempts Being Logged In Event Viewer
    Description This article discusses the default logging for failed Ektron login attempts and what control a site admin has in that specific logging information on the server. The default behavior when a failed attempt happens is that this message will be logged in the Event Viewer. Message: ...

  • How to re-enable Active Directory
    After changing and saving a license key, you may have to re-enable Active Directory. Resolution Go to Workarea > Settings > Configuration > Active Directory .Inside the active directory folder, click Edit on Setup.Check Enable Active Directory Authen...

  • How To Reset The Builtin User
    DescriptionUnable to login to the workarea with any CMS user account including the builtin user.  ResolutionNote: We strongly recommend that after resetting the builtin account and solving your log in issue that you update and change (at least) the builtin account password to help secure yo...

  • Invalid username or password error in event viewer
    Description In the event viewer you may see numerous occurrences of the following error.  Timestamp: 8/23/2017 6:22:34 PM Message: Exception thrown from: /login.aspx?ReturnUrl= Invalid username or password.   at Ektron.Cms.EkException.ThrowException(Exception ex, EventLogEntryType EventType...

  • The remote server returned an error: (401) Unauthorized
    You're seeing the following error messages: The remote server returned an error: (401) Unauthorized. or HTTP 401.2 - Unauthorized: Logon failed due to server configuration Internet Information Services or HTTP 401.1 - Unauthorized: Logon Failed This error is often seen when ...

  • Unable to Login with Active Directory After License Expiration
    When an Ektron license key expires, it disables the Active Directory Integration. Resolution Request or generate a new license key to replace the expired key.Login as the builtin user account to access the workarea Settings > Configuration > Setup and replace old ke...

  • Windows Authentication users can't be deleted
    You cannot delete a user created with Windows authentication.  Resolution When a Windows user logs in, we sync that data to the database. Since the Windows membership provider cannot delete a Windows user, there is no delete functionality in the UI to delete a user.