• Can I turn off an Episerver Personalization widget as and when I choose?
    If you are on our standard integration then no, this will have to be done by the Episerver Personalization team. Please contact developersupport@episerver.com If you are on our JSON integration then yes, you will have the ability to turn this off as and when you choose. Please note it is advised ...

  • How can I set a product to always show in the recommendations on site?
    This can be done through the Merchandising tool in the Personalization dashboard. Please click here for the tutorial.

  • How can I change the title/style of the Episerver Personalization widgets?
    Standard integration If you are on the Episerver Personalization standard integration then please contact developersupport@episerver.com as this is something the personalization will have to change. JSON integration If you are on the Episerver Personalization JSON integration then the widget is c...

  • Why am I seeing out of stock products in Episerver Personalization recommendations?
    Episerver Personalization has been set up to never recommend out of stock products. However, if it is recommending out of stock products it is an issue with your product feed. It could be that the feed, for whatever reason, has not updated and is still telling our system that this product is acti...

  • Why are there no recommendations showing on site?
    Based on the integration type there are a few areas to check why no recommendations are appearing on the site.  JSON integration (Episerver Personalization sends the recommendations for the client to display) Feed check Ensure the feed is not empty - if there are no products in the feed then no ...

  • How can I set up an AB test?
    Episerver Perform has built in split testing functionality which allows you to test different widgets and personalization strategies against each other. If you are interested in AB testing your on-site product recommendations, please get in touch with your Customer Success Manager to discuss your...

  • What is a widget?
    A web widget is defined as "a stand-alone application that can be embedded into third party sites by any user on a page where they have rights of authorship, e.g. a webpage, blog, or profile on a social media site." With regard to Episerver Personalization, a widget is a block or recomm...

  • Why are products not loading within the widget?
      1. The most likely cause will be due to a problem with the call made to Episerver Personalization. Please review the script that calls Episerver Personalization: <script type="text/JavaScript" src="//example.peerius.com.peerius.com/tracker/peerius.page" charset="UTF-...

  • Why are recommendations not rendering correctly?
    How recommendations are rendered is dependent on the type of integration you have with Episever Personalization.   JSON integration The JSON integration will mean that you are in complete control of the widgets positioning and the way recommendations are rendered on site (size, colour, etc.) Any ...

  • Why is the incorrect price being displayed?
    This will most likely be an issue with the feed where the information being passed to us is incorrect. Please ensure that the feed is being populated with the correct price information before contacting the Episerver Service Desk with screenshots for more information.

  • How do I reset my Personalization dashboard password?
    If you have forgotten your password for the Personalization dashboard, please use the 'Forgot password?' link on the login page. Alternatively, please email developersupport@episerver.com from your registered email account and we will reset it and send you through a new password. 

  • Why has recommendation revenue, CTR or CTP increased/decreased?
    There are multiple factors which can contribute to an increase or decrease in engagement with recommendations and their performance on your site. These can be for example one or more of the following: Placeholders - products which are unknown to Episerver Personalization (i.e. products not in fe...

  • Why are broken / blank images being shown for recommendations?
    Where an Episerver Personalization recommendations has a broken or missing image, it is because the image link provided in the Episerver Personalization product feed links through to a broken image or 404 page. In order to rectify this issue, you need to adjust your feed to ensure all the image l...