• Can I turn off an Episerver Personalization widget as and when I choose?
    If you are on our standard integration then no, this will have to be done by the Episerver Personalization team. Please contact developersupport@episerver.com If you are on our JSON integration then yes, you will have the ability to turn this off as and when you choose. Please note it is advised ...

  • How can I set a product to always show in the recommendations on site?
    This can be done through the Merchandising tool in the Personalization Portal. Please click here for the tutorial.

  • How can I change the title/style of the Episerver Personalization widgets?
      JavaScript API, Server-to-server or Episerver Native integration If you are using the JS API (JSON) integration or the Server-to-server API or Episerver Native (Recommendations package) then the widget is completely controlled by you, meaning you are able to change the look and feel as you wish...

  • Why am I seeing out of stock products in Episerver Personalization recommendations?
    Episerver Personalization has been set up to never recommend out of stock products. However, if Episerver is recommending out of stock products, then this is most likely caused by an issue with your product feed. It could be that the feed, for whatever reason, has not updated and is still telling...

  • Why are there no recommendations showing on site?
    Based on the integration type, there are a few areas to check why no recommendations are appearing on the site.  For all integration types, please check your product catalog feed first. Feed check Ensure the feed is not empty - if there are no products in the feed then no products will display o...

  • How can I set up an AB test?
    Episerver Perform has built in split testing functionality which allows you to test different widgets and personalization strategies against each other. If you are interested in AB testing your on-site product recommendations, please get in touch with your Customer Success Manager to discuss your...

  • What is a widget?
    A web widget is defined as "a stand-alone application that can be embedded into third party sites by any user on a page where they have rights of authorship, e.g. a webpage, blog, or profile on a social media site." With regard to Episerver Personalization, a widget is a block of recomm...

  • Why are products not loading within the widget?
     If no recommendations are shown in one or more widgets on the site (but they do show in other widgets), please perform the following checks. 1. Check that tracking requests are still sent to Episerver Personalization from the affected page(s). JavaScript API integration Is the correct Episerver...

  • Why are recommendations not rendering correctly?
    For clients who use the following integration types, the rendering and styling of recommendations is completely controlled on client side. JavaScript API Server-to-server API Episerver Native (Recommendations Nuget package) If you are experiencing issues with the way recommendations are displayed...

  • Why is the incorrect price being displayed?
    For clients who use the following integration types, the rendering and styling of recommendations is completely controlled on client side. JavaScript APIServer-to-server APIEpiserver Native (Recommendations Nuget package) If you are experiencing issues with the way recommendations are displayed o...

  • How do I reset my Personalization Portal password?
    If you have forgotten your password for the Personalization Portal, please use the 'Forgot password?' link on the login page. Alternatively, please email developersupport@episerver.com from your registered email account and we will reset it and send you through a new password. 

  • Why has recommendation revenue, CTR or CTP increased/decreased?
    There are multiple factors which can contribute to an increase or decrease in engagement with recommendations and their performance on your site. These can be for example one or more of the following: Placeholders - products which are unknown to Episerver Personalization (i.e. products not in fe...

  • Why are broken/blank images being shown for recommendations?
    For clients who use the following integration types, the rendering and styling of recommendations is completely controlled on client side. JavaScript APIServer-to-server APIEpiserver Native (Recommendations Nuget package) If you are experiencing issues with the way recommendations are displayed o...