When a visitor submits an HTML form, an email is sent to the desired users. But the email contains little or no information from the submitted HTML form.
In some later versions of Ektron, if there is a preamble field in the form's mail properties that retrieves information from a Smart Form field, the email only shows the preamble field. Although this issue was first discovered in version 9.1 sp1, it may happen in earlier versions.
A patch for issue 23011 was included in 9.1 sp2. The solution is to upgrade to that version of Ektron or later.
If an upgrade is not immediately possible, a workaround of setting the preamble to not automatically pull information from the HTML forms has allowed some customers to send all form fields upon submission.